Shipping policy

This Shipping Policy describes the shipping procedures and practices of 13th Floor LTD, operating as E-Drug ("we," "us," or "our"). We aim to provide clear and transparent information about our shipping process to ensure a smooth experience for our customers. By placing an order with us, you agree to the shipping terms and conditions outlined in this policy.

  1. Order Processing and Dispatch

1.1 Processing Time We strive to process and dispatch orders as quickly as possible. Our standard processing time is typically 1 business day. However, please note that processing times may be subject to change during peak seasons or due to unforeseen circumstances. We appreciate your understanding and patience.

1.2 Warehouses We ship goods from two warehouses: Huboo and Orange Connex. The specific warehouse from which your order will be dispatched depends on various factors such as stock availability and location.

  1. Shipping Methods and Delivery

2.1 Carriers We work with reputable carriers to ensure reliable and timely delivery of your orders. Our primary carriers include Royal Mail and Everi. These carriers provide tracking services for most shipments, allowing you to track the progress of your delivery.

2.2 Delivery Time Once your order is dispatched, the estimated delivery time is typically 2 to 3 business days within the United Kingdom. Please note that delivery times may vary depending on the destination and any unforeseen circumstances that may affect the carrier's operations. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates or times.

2.3 Lost or Delayed Shipments In the event that an item is lost or delayed in transit, we will work with the carrier to resolve the issue. However, please note that once the order leaves our warehouse and is in the possession of the carrier, we cannot be held responsible for lost or delayed shipments. We recommend contacting the carrier directly and providing them with the tracking information for further assistance.

  1. Contact Information

If you have any questions or need further assistance regarding our shipping policy, please contact us using the following information:

Trade name: 13th Floor LTD Phone number: 00 44 7539 623063 Email: office@e-drug.co.uk Physical address: 8 Maple Walk, Longford, Coventry CV6 6AU, United Kingdom VAT number: GB394920268 Company no. 13715742