SHIPPING POLICY Thank you for visiting and shopping at E-Drug.co.uk, a service by 13th Floor LTD. The following are the terms and conditions that constitute our Shipping Policy.
Orders placed over the weekend
The planned date of delivery of the goods:
Important: We reserve the right not to combine two separate orders into one package. If you place two separate orders, they will be shipped in separate packages.
If you would like to add something to your order:
IMPORTANT! If you decide to make a request a delivery to Safe Place is your full responsibility for your package. If you use the DPD / Evri application, check if you have a Safe Place established. 13th Floor LTD is not responsible for delivering packages to Safe Place.
The package did not arrive on time If your parcel has not been delivered within the estimated time, please contact us after that time. Additionally, check if the address you have provided in the order is correct, check if any of your neighbours did not receive your package or if it is your work address if any of your colleagues did not pick up your package. Please note that we need a few days to explain to courier companies what is happening with your parcel. In the case of Royal Mail, DPD or Evri it is usually necessary to add an additional 7 working days from the expected delivery time for Royal Mail or DPD to find out what happened to the package.
Damages If the package is damaged during delivery, before opening it, take photos and record a video of you opening the package. For a possible damage claim, you need accurate photos of the package from the outside with visible damage and with an address label and photos of the damaged products.
Free shipping is offered once only. If the customer does not pick up the package, gives the wrong address, or for any other reason it is not delivered due to the customer's fault, 13th Floor LTD will not offer free re-shipping. In the event of cancellation of the order, the cost of the products will be refunded, excluding shipping costs. In the event of a re-shipment, the customer will have to pay for the re-shipping costs to fulfill the order.
ADDITIONALLY! If the customer wants a refund and the package contains products with a short expiry date - the refund amount will be reduced accordingly - due to the fact that the time until the expiry date has shortened.
STANDARD DELIVERY UK Royal Mail - UK delivery including the Islands, Highlands, Northern Ireland
FREE DELIVERY only for UK & NI - for orders over £40 - Royal Mail Tracked or Evri
Other Royal Mail shipping options: Tracked & Signed for (1-3 business days)
The actual parcel weight might be different from the one presented at the checkout as there is additional packaging included. The difference might be +/- 250g. The difference might also occur due to scale inaccuracy.
If you are from a country other than those mentioned, drop us an e-mail at office@e-drug.co.uk we will help you to get your parcel to your country!
International shipping times / additional fees / Damages ect.
Delivery within 3-21 business days. In some countries, additional duties and taxes may be charged upon receipt of your shipment. The recipient is responsible for the payment of customs duties and taxes. 13th Floor LTD is under no obligation to inform customers of such additional costs and has no obligation to reimburse the customer for these costs. 13th Floor LTD is not responsible for failure to collect the package from customs and/or failure to pay duty or tax, and in the event of damage to the package by customs, 13th Floor LTD is not obliged to compensate for the order. The parcels are sent with the attached declaration CN22 or CN23, 13th Floor LTD will make every effort to ensure that the declarations are completed correctly.
13th Floor LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Different regions may have different shipping prices. The exact prices for shipping to the selected country will appear when you process the order during the selection of the shipment.
We reserve the right to ship your order in separate packages.
Delivery delays can occasionally occur. There may be a case of natural disaster or any other situation that may impact delivery timelines for national and international services. In that case please allow additional 10-20 working days for national deliveries and 20-120 days for international deliveries.
Damages
13th Floor LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
